Terms & Conditions

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The customer has the responsibility to read and understand the following terms and conditions before making an order on this website www.IGMAudio.com or using any of the services provided at this website www.IGMAudio.com and/or www.SoundBetter.com.

IGMaudio is an online service that allows private and corporate entities to get any audio material mixed by a professional mixing engineer ready for distribution. Multiple sources of communication are available to ease the process and accessibility.

IGMaudio values relationships above ALL and considers exchange between partners equal to the mixing services provided to our clients. Our goals are to provide a high-level customer happiness experience.

We take precautions to protect all private information. All sensitive information sent via our website or email is protected online and offline. That includes audio files, name, phone number, address, email, and other info our customer may send us. We do not use any tracking cookies. We also safeguard all personal information from unauthorized access through access control procedures, network firewalls, and physical security measures.

This site contains material owned by us, licensed to us, or consent to use it. This material includes, but is not limited to, the design, layout, look, appearance, audio files, and artwork. Our energy went for months to achieve such quality content. Reproduction IS strictly prohibited and will be prosecuted in court. Unauthorized use of this website may result in a claim for damages and may result in a severe violation.

Any form of expression, which covers speech and written words such as music, Audiobooks, live music, and online media revealing hateful content or targeting anyone will be instantly stopped without refund and notice. Discrimination against individuals or groups based on religion, sex, gender, race, color, or ethnic origin has no place.

Sample:

We provide a wide variety of audio samples of our work. The examples provided have been mixed to the client’s specific tastes and liking. The audio is not representative of every project that will get mixed by our mixing engineer. Every song heard has been proven according to the taste and goal of our past client.

Payments:

Payment must be in full before any work on your material except for any amount negotiated in several transfers(*).

For online payments, any Credit or Debit Card is accepted.

(*)Please note, more than two consecutive payments may cost more money.

Download:

File downloads are provided from either email notification, server, or website.

Uploading Material:

We provide instructions on properly sending the materials for our Mastering services. The client follows these directions before uploading any material. When using our services, the client conforms to:

– The quality of the recorded material.
– The quality of the produced materials.
– File preparation of any material sent for mixing.
– The layout of vocals and instruments for mixing.
– Include all audio files needed for the service ordered.
– Certified the material has been prepared and sent correctly.
– Provides all notes and requests that are included in the detailed documentation.
– Approved spelling for the song name, artist name, and other credits is correct.
– Ensure contact information is provided and spelled correctly.
– Ensure ISRC data is included (if available).
– Right of first publications for any uploaded material.
– Ownership and rights of all uploaded material.
– The order number is included in the upload.

If the client’s material is not prepared or sent correctly, it will not be accepted, or the services will be rendered using the material provided the way it is received.

Turnaround:

For Mixing, the current execution time is to receive a first completed Mix; the completion of this service depends on the number of revisions required after examining the first Master. Once the customer is satisfied with the mix, the files will be packaged and delivered by e-mail.

-Current turnaround time for Mixing — 72 or 96 hours (depending on workload).
-Turnaround time for Revisions — 5 Days.
-Turnaround time for Radio Edits — 5 Days.
-All orders are rendered on a first-come, first-serve basis. That goes for major and indie artists.

All turnaround times stated on our website or e-mail are only estimates. In any event, the delivery may extend time any time after purchase. Rush Delivery may or may not be available.

Revisions:

IGMaudio ​allows up ∞ (infinite) revisions within 60 days for singles and albums before charging extra costs (except for special offers, sponsoring, or partnership).

The mixing service includes a certain amount of revisions.

  • The revisions phase is designed for minor adjustments to what was expressed in the original mixing form.
  • Turn around for revisions are four business days (Though they are sometimes delivered sooner depending on our workload).

What is covered:

  • Volume adjustments
  • Spatial enhancement
  • Tone enhancement
  • Time alignment
  • Tuning
  • Effects adjustment (i.e., more compression, less Eq)

What is NOT covered:

  • adding any new addition to the original mix
  • Arrangement changes or sound design.
  • New file submissions.

The client has up to 60 days when the mix has been handled and sent to request free revisions. The customer has 4 days to request other free revisions for each revision. Afterward, the said days, the project is considered complete and can no longer have the option to use any remaining free revisions. Any modification after the project has been completed is deemed extra for any additional correction of the price indicated on the customer account page.

Radio and Promotional Edits:

Our extra services include radio and promotional for social media edits. By ordering such additional service; The customer allows us to shorten or extend the audio files’ length and mute or reverse the curse words. The customer can specify any timecode. Our Mix engineer will default decide based on the word(s) and program.

Mix Approval:

Once the mix is approved, there is no longer the option of any revision practices in the final mix (without incurring additional fees), even if the clients still have not used up all revisions.

File Delivery

IGMaudio authorizes the commercial use and transfers to third parties of the final mix materials developed and exported for its end-user.

By default, the delivery always includes the final mix, instrumental, and acapella files (lead and background vocals) in the format requested by the client. The file sets will be presented in .wav at the same sample rate of the separate tracks obtained for the mix at the highest bitrate to date.

The mix stems or any other sub-tracks will remain in IGMaudio’s possession, guaranteeing that the session is 100% recallable, regardless of the interval between delivery and a new post-mix request. A complete breakout of all stems upon delivery can be made to order for an additional payment (see our pricelist 2021/22 | page 3 of 9)

Storage

Afterward, the project is completed; the material sent to us will be deleted from our systems 90 days after and archived on our cloud server for 24 months. After this period, revisions, radio edits, promotional edits, and processed stem exports will no longer be an option to purchase the specific song unless the material has returned for a new mix.

Sales and Discounts

Sales and price reductions are often announced throughout the year. Sales are only used for a limited time. When a customer orders a service during the sale, the client understands that the sale is final, meaning no refunds or credit will be honored, even if the work has not yet been completed. The customer also understands that there will be no set turnaround time for the order made during the sale. Rendering of orders taken in during a deal is done in a first-come, first-serve demand. Any Rush Delivery option is not discounted during a sale.

Refund Policy & Happiness Guarantee

IGMaudio services are electronic non-tangible irrevocable goods.

We do not issue refunds once an order has been placed at www.IGMaudio.com or www.soundbetter.com. We may give credit for our services in the amount we determine if a refund is requested. These credits can only be redeemed up to 14 days after being proposed. We firmly believe in keeping our customers happy. Our mixing engineer will deliver all changes free of charge and adjustments within the review period. The client understands this upon purchasing any service from us. The customer automatically accepts the listed conditions by processing the order on www.IGMaudio.com or www.soundbetter.com. But this doesn’t change the fact that we want our customers to be 100% happy and confident with the end product.

If you have any questions, please get in touch with us, and we will be glad to answer them for you.

Understanding and Responsability

The client is responsible for reading and understanding the entire terms and conditions and refund policies. The client is also responsible for overviewing the FAQ page and making sure all questions and concerns are answered before making an order at www.IGMaudio.com

By making payment at www.IGMaudio.com or www.soundbetter.com, the client states they have read and agreed to our Terms & Conditions and Refund Policy.

IGM Audio (www.IGMaudio.com) may, at any time, without notice to you and, in its sole discretion, amend this policy from time to time, and the changes are not prorated. Please review this policy periodically. For more information, visit us online at www.IGMaudio.com.

“People make different music seeking fulfillment and happiness. Just because they're not to your liking doesn’t mean they’ve gotten lost.”

Balir BEN AMORMastering Engineer

“Music is your own experience, your own thoughts, your wisdom. If you don’t live it, it won’t come out of your horn. They teach you there’s a boundary line to music. But, man, there’s no boundary line to art”

Charlie PARKERBebop Pioneer

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